Nunwood six customer experience pillars
KPMG Nunwood are consultants specialising in customer experience management and feedback technology. Their eight years of research shows that every outstanding customer relationship has a universal set of qualities, and organisations that understand and deliver against The Six Pillars have proven to deliver enhanced outcomes, grow more quickly and deliver greater shareholder value. Our topics focus on applying their best practice in a safe environment.
9 available topics:
Empathy - the call centre scenario |
Personalisation - the face to face scenario |
Integrity - the call centre scenario |
Expectations - the phone call scenario |
Resolution - the face to face scenario |
Time and Effort - the call centre scenario |
Empathy advanced - the face to face scenario |
Integrity advanced - the face to face scenario |
Resolution advanced - the face to face scenario |