Nunwood six customer experience pillars

KPMG Nunwood are consultants specialising in customer experience management and feedback technology. Their eight years of research shows that every outstanding customer relationship has a universal set of qualities, and organisations that understand and deliver against The Six Pillars have proven to deliver enhanced outcomes, grow more quickly and deliver greater shareholder value. Our topics focus on applying their best practice in a safe environment.

9 available topics:

Empathy - the call centre scenario
Personalisation - the face to face scenario
Integrity - the call centre scenario
Expectations - the phone call scenario
Resolution - the face to face scenario
Time and Effort - the call centre scenario
Empathy advanced - the face to face scenario
Integrity advanced - the face to face scenario
Resolution advanced - the face to face scenario